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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

phone not working properly

hello my daughters phone has stopped working properly. It will still receive incoming and she can make out going calls, she can send and receive txt messages. But her data will not work and even if shes connected to wifi none of her app will work??!

Resolved! Cancel contract

Handing in my 1 month notice to end my contract

Resolved! I can no longer view/print previous bills

On the 'Download & print latest bill' page, there use to be a dropdown box to select previous bills to view/print.This dropdown box has disappeared for me. Have tried loading the page in 2 different browsers.Does anyone know why this might be? Or ano...

Resolved! Volt benefits

Joined o2 SimoYesterday and I'm already on virgin for 2 years so why have I not received my double data.It says I'm not eligible and don't have virgin media but Clearly I have .

Resolved! How to talk to o2!

Help! I ordered a new iPhone 12 on Black Friday as an upgrade. Worked out approx 24/month. Then heard nothing from O2 for a week not even a confirmation email (did go through uSwitch originally). New phone turned up today but the tariff says I’m on 4...

Resolved! Live chat.

Dose anyone know why I can't find the live chat when I go on the support part of the my o2 app? As when I use to be on pay as you go before I went on to pay monthly I was able to speck to o2 on live chat and now came back on to pay as you go from pay...

Resolved! Samsung watch activation

Hi, can anyone advise me on how I can connect a Samsung galaxy watch classic to my number? 2 stores totally uninterested and if I call 202 as I was advised in store, if my call isn't about fraud then I'm cut off. Any advice would be greatly appreciat...

Resolved! O2 fraudulent activities

I recently took part in a 40 percent discount that has gone terribly wrong .The items that were to be delivered which included a new iPhone was going to cost me money so I refused the delivery. However, when I looked at my O2 account they had already...

Resolved! Printing old bills

The drop down box for printing old bills has disappeared. Can any one help. Tried the virtual assistantand asked 10 different ways but still could not understand me!!

Cannot use data

I have transferred £15 to my account yesterday, however, i don’t have any data to use . please help. urgent

O2

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