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I have to pay for my Disney+ free subscription?

Ian-Pugh
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Hello,

One of the factors that made me want to join o2 this month was this freebie. I followed the instructions even though the app crashed at least once and finally I got my account set up. But the next step it keeps taking me to is to actually sign up and pay for a subscription.  

Can someone help me to sort this out please?
Many thanks,

Ian

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MI5
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@Ian-Pugh 

Follow this guide Guide: Adding and removing O2 Extras  

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Registered:

@Ian-Pugh 

Follow this guide Guide: Adding and removing O2 Extras  

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Ian-Pugh
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Thanks for the reply. 
Looking at your guide, all goes well until I log into Disney+ and at that point it tells me I have to complete setting up my subscription and asks me how i want to pay.
I'll try their Facebook page next.

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madasaf1sh
Level 67: Unsung hero
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@Ian-Pugh 

 

It might be also worth reaching out to Disney as it could be a bug on there end as well. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Ian-Pugh
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I tried calling Disney and they have a menu option for those who have a subscription via o2. If you choose that it just tells you to call o2.
I tried their technical support line but after spelling out my e-mail address 4 times I gave up!

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