How to get live support/failed order

[Jonnie]

I'm having major issues trying to actually talk to someone from O2.

Last night I tried to order a refurbished iPhone 12 on a pay monthly SIM, currently being on a cheap phone on PAYG, but something made the order fail right at the end.

In addition, the initial payment was actually taken!

[jonsie · Accepted solution]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255