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Help with extras

jimmytwo
Level 1: Joiner
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I have just signed up for a sim only and got Disney free for 6 months but when I followed the link via their text I ended up paying for it through Google, I have since cancelled it.
How do get it for free because my O2 says the voucher has been used.
I can't find the appropriate contact to speak to someone.
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MI5
Level 94: Supreme
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@jimmytwo 

Correct way to add the offer is here Guide: Adding and removing O2 Extras  

If you are having problems, try on mobile data on your phone (not on wifi).

If you need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
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MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@jimmytwo 

Correct way to add the offer is here Guide: Adding and removing O2 Extras  

If you are having problems, try on mobile data on your phone (not on wifi).

If you need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
536 Views

jimmytwo
Level 1: Joiner
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Registered:
Thanks for the help, I did manage to get through in the end although after following your instructions fully I still had to press number 1 after 7.
The result of my problem will be known in time, thanks again.
Message 3 of 4
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MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
476 Views