Fraud

[ssmyth686]

I have received 2 phone calls from a number which claims that I had upgraded my phone. I denied this and they asked questions where I only replied ‘no’. They claimed the new billing address would be in Manchester. I said ‘no’ again and they said they would change it back to my home address and was able to name it. I hung up and have checked my account and can see no changes. Can you check this please for any signs of fraud?

[Enlli]

Sorry, we are all customers here

Contact O2 on 202 or 0344 809 0202 

Block the number calling you and forward to 7726

Phone your bank and inform them of suspicious activity 

Guide: A Guide to Deal with Spam/Scam Calls and Text 

Phishing, Smishing & Scams. Latest info & advice. 

[MI5]

@ssmyth686 

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.
You can block the number that called you, or any number you think may be suspicious.
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/