Suspicious. Refunds are normally paid into the bank or to the debit card you use.
Contact O2 on 202
Message O2 on
(Facebook) (https://o2uk.co/O2CFB)
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,,
They should be able to help you.
And if the email gives you a phone number, ignore it and use those above
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
