Foreign emergency

[donnybhoy]

Admitted to hospital in India and O2 have cut off the service because I've reached my 'monthly roaming limit' [despite my bills being paid faultlessly by direct debit]. I'd even bought a bolt-on before leaving Europe.

But don't worry, they've sent a text with a +44 number which is unobtainable! Of course the text can't be replied to and forget trying to contact them in an emergency through this website. So now there is NO WAY to contact these muppets to get the service re-connected and NO WAY to contact my family.

WHO at O2 thought sending that text was a good idea? You really have to wonder.

Fortunately I was able to phone home using someone's phone who isn't an O2 customer.

I won't be an O2 customer any longer when I get home.

[Enlli · Accepted solution]

As an emergency measure have someone at home instal WhatsApp and you do the same and you can use WiFi to make calls

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

To do that download Skype and you can phone for free

Guide: A Guide to Skype 

[madasaf1sh]

@donnybhoy 

This is a part of the regulations around roaming and to prevent bill shock, which means as soon as you hit £45+vat , o2 are required to apply this. 

You can contact o2 and ask them to remove it...  using social media or use Skype and call 0800 902 0217 Guide: A Guide to Skype 

I don't think you would be so aggrieved if your phone had been stolen, and someone was racking up a large bill.. 

Full details on how to cancel are here Guide: Cancelling Your Contract  just remember you will need to pay off any outstanding device plans or minimum terms... 

[jonsie]

Wifi and whatsapp 

I was in the same situation in a Thai hospital for 3 months in ICU

[donnybhoy]

"I don't think you would be so aggrieved if your phone had been stolen, and someone was racking up a large bill.. "
I would not be as aggrieved if they were contactable by
- replying to their text, which they're not

- contacting them directly through their website, which we can't. [The suggestion that we should use social media to contact a supplier as opposed to contacting them through their website is a measure of the dysfunction. Ludicrous]

- removing or adjusting the cap through the website, which we can't
As for racking up a huge bill, if this is even likely then O2 should have a procedure in place to allow victims of theft to alert the company to close the sim down THROUGH THEIR OWN WEBSITE.

O2 specialise in providing tools for 21st century communication. They make large profits from this. Why are THEY so difficult to communicate with?

[Bambino]

@donnybhoy This is not O2. This is a customer community. You have been advised twice to download Skype to contact O2: Guide: A Guide to Skype Call +44800 902 0217 or +44800 032 1402 for free.

When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am UK time.