Solved: Upgrading to new number

BKN · ‎12-06-2023

I've tried to swap to a new sim in my new phone (A23 5G) and both of my numbers no longer work, no connection at all, so I can't call the help line and it's stopped me accessing a lot of essential things (like PayPal) so I would really need to get this sorted as soon as possible please.

Blessings!

MI5 · ‎12-06-2023

@BKN

This is a customer to customer community, not O2, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-06-2023

@BKN

This is a customer to customer community, not O2, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

BKN · ‎12-06-2023

Thanks man! Will do that.

MI5 · ‎12-06-2023

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Upgrading to new number

Cancel my O2

Not received my device

Phone upgrade

My contract **********

Databank