Extra charges

[Cheryl34]

Hello, I have £17 worth of extra charges on my mobile bill and I have no idea what all these purchases are for? 

[jonsie]

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it 

https://community.o2.co.uk/t5/How-to-Guides/How-to-guide-My-O2/ba-p/1275603

And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message

See links below 

[MI5]

@Cheryl34 

You may also need to look at this guide Guide: Have you fallen for or been conned into a premium rate scam? What to do next