Extra charge

[Vandana]

Hello Dear,

I wanted why is O2 have such a huge and drastic change of monthly bill charges, especially for this month. It is showing £71, which is very huge amount as compared to the constant amount deductions every month. Can you explain me. Thanks

[TallTrees]

Hello @Vandana 

Welcome to the O2 community 

We don't have access to accounts so you need to contact o2 customer services Here 

Guide: How to find help & contact O2 

ALSO YOU CAN SEE YOUR ACCOUNT 

CHARGES IN MYO2  if you are pay monthly contract account 

[MI5]

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging s...

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Thanks

@Vandana