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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8588 Views
  • 1 replies
  • 1 kudos

Do I still have an account with you?

Could you advise if I have a phone contact with you? It was a monthly rolling contract but my phone's been cut off and I'm unable to make/receive calls

Mishing by • Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

Phone not received

I ordered an upgrade online and said it would take up to 3 weeks but randomly got a message on a Friday at 4am saying it would arrive on the day. I missed this as I work weekdays so couldn't be home to receive it, dpd was then going to try and delive...

T12345 by • Level 1: Joiner
  • 213 Views
  • 1 replies
  • 0 kudos

Order

I have been waiting almost two weeks now for my delivery but it has not been processed yet can I please have some help wih this

Sam58 by • Level 1: Joiner
  • 229 Views
  • 2 replies
  • 0 kudos

Claim number

Hi I lost my claim number and need it for a recent claim I've made on an apple 14

Cele by • Level 1: Joiner
  • 225 Views
  • 1 replies
  • 0 kudos

Damaged sim

My phone fell into water and my sim has been damaged. I'm interested in e-sim from now on.

Igorgasp by • Level 1: Joiner
  • 194 Views
  • 1 replies
  • 0 kudos

Resolved! contract cancellation

I need to cancel my contract;  I no longer possess a phone

Bill123 by • Level 1: Joiner
  • 453 Views
  • 2 replies
  • 0 kudos

Refund

Hi I have received an email stating I am due a refund on the 2 accounts I had and need my bank details I have tried to log on but I don’t have an account anymore as I have switched providers but would like my refund. Please advise

Refund due

O2 have sent me emails and texts telling me I am due a refund on my final bill. I have accessed My02 online but can find no way to let O2 know my bank details. No use clicking the link on the refunds page as it takes me nowhere. Anyone been successfu...

BeeBadger by • Level 1: Joiner
  • 200 Views
  • 1 replies
  • 0 kudos

query on a refund

I was told that a refund from my 02 pay as you go account would have to be approved. have not heard anything

AnnBow79 by • Level 1: Joiner
  • 171 Views
  • 1 replies
  • 0 kudos
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