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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Travelling to turkey

Hello I am travelling to turkey today just wanted to know can I use my normal tariff without being charged

Damaged phone case and screen protector

Sent me it bent. Packaging is bent too

Cannot access my account

I normally access my account with my laptop using wifi, as there is no mobile signal in my area. Because of the lack of mobile signal I cannot receive text messages. This month O2 appears to have introduced an additional check by sending a text secur...

Final device plan bill

Hi,I need to make a final payment to settle my device plan loan but my account with O2 has been cancelled because I moved to another service provider, so I cannot get an itemised bill or see what the additional expenses added on to my device plan are...

I traveled abroad to nigeria and i dont have network

I am trying to pay bill as well as pay for O2 roaming so i can use my sim as i am in Nigeria but I dont even have network on the service to do anything please help.

Broken Phone

Hi I'm wanting to upgrade my phone as my current one has broke, because of this I cant receive verification codes which i need to upgrade my contract. Could you please give me some advice regarding this or should i just go to an O2 store? Thank you

Resolved! My O2 app

When I try to use the same credentials on the My O2 App, I get the following message:Something went wrong.Oops. My 02 isn't available to you yet. If you're new to O2, it can take up to 48 hours for your account to be ready. If it's been longer than 4...

No Service

Hi, 2 days ago changed my tariff, I got a SMS that my new tariff will start today and I been waiting all day and it looks like it's not active.Can you help me?By Krystian

Phone data

I was recently updated tariff and told I would receive 100GB a month now after first month it’s gone back to 60gb??

O2, Switch Up in store, identification ways

I have the new phone to pick up at store today, but unfortunately I had to send my Passport and old driving licence, while making DL1 application for new UK Driving licence, so at the moment I'm out of any documents. Does Bank Statement would be enou...

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