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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

App not letting me log in

I have been a customer for nearly a year and the app isn’t letting me log in with my details. I just want to view my data and billings.

Resolved! Pay bill

I want to pay my bill but I can not verify my number as I am out of the uk

End of the contract

Hi, as I would like to change to another service provider, please help to check the end date of my contract. Thank you so much

Resolved! Need PUK CODE CANT LOG INTO MY O2

Cant log into my o2 and need sim puk

Stopping service

I have tried to receive text to log in to my account so I can pay my bill for the last week and I do not receive any texts. They said they will cancel my number so I need to pay asap

Upgrade

Hi I applied to upgrade my device on 30/10/24 and had an email saying I’d have an answer within 24 hours but 3 days later I haven’t heard anything, I also paid the rest of my device plan at the same time and yet I’ve had my monthly bill stating I sti...

Can’t receive texts to log in to my O2 and enable esim. Any way round it??

I’m hoping someone can help. I upgraded my pay monthly plan today and opted to take an eSIM thinking this would be simple as it was simply an upgrade. I looked on my o2 straight away and there was no sign of any eSIM and the help articles didn’t real...

Why the app 02 doesn’t work for me

Why the app 02 isn’t available for me

Resolved! Owing money

Apparently I owe money to 02 , my ClearScore is going down , how do I find out what phone number it’s for as I’m EE ? I’ve no details

Payment

Good Morning, I am [Removed] and I have some problem with payment. How is possible that my account has been closed you still took the amount from two phone number: [Removed] and [Removed]. By the way if this is the last bill that I have to pay i am i...

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