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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Calls and messages

Hi! My name is Sena and my number is [MOD EDIT: Personal info removed]. I can’t call anyone or text anyone.Can you help?

esim

Hello,I would like to change my sim to an esim, please.

Resolved! Buds3 Pro Offer

I preordered the Z Fold 6 and have been having a blast with it since. One thing that convinced me to place my order through O2 was that I would be able to take advantage of an offer to buy the Buds3 Pro for £20. However, since placing the order, I ca...

Unable to access the internet

I'm unable to access the internet all morning and the phone number change is yet to reflect

Credit File Referrals

Hi, So we're trying to remortgage our house with a new bank. I had to do a credit report and there is a default under O2 Communications for £220. It says on the report I had a late payment on December 2022 and again January 2023. Then the account was...

Bill

Hi, I’m since April I have not signed up for a new contract with 02 and I have complained and there was a deal that I received my pac code go with another provider and don't need pay early termination fee why did I receive last bill. please explain I...