Error - "It looks like something's gone wrong. We're looking into it and hope to get it fixed soon"

[Anubis1]

Hi, I haven't changed anything with my O2 account, but every time I try to log in, I get the following message: 'Error - It looks like something's gone wrong. We're looking into it and hope to get it fixed soon.' Does anyone know why this is happening or how to resolve it?

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Guide: How to find help & contact O2 

[Oxonian]

If you are trying to log in via the MyO2 app @Anubis1, I suggest that you try online :-

https://mymobile.o2.co.uk/

If you are using the app, try deleting the app, rebooting your 'phone and then reinstalling the app. 👍