Email not valid ???

Blodwin · ‎01-11-2025

Been going on for a while and customer service don't seem to know what to do.

When I try to log into MyO2 I'm told my email isn't valid. The same email the bills are sent to every month.

This is on an account with a blueyonder email. I have another account with a Gmail and it's fine.

Any ideas ?

Enlli · ‎01-11-2025

Pretty sure MyO2 no longer accepts the old Blueyonder email addresses

Someone else on here will probably confirm.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎01-11-2025

@Blodwin

I had the same with my ntlworld email.

There is no option but to create a new email account (in my case, gmail) and register with that for your MyO2 on VMO2 ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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