E-sim not showing on my o2

[Kornsteven]

I have replaced my eSIM due to getting a new phone my order status on my o2 says completed but when I look to activate my new eSIM it is not listing the eSIM at all what do I do?

[Enlli]

Have you looked in MyO2. The eSIMs are usually delivered there.

Failing that you will need to contact O2.

Guide: How to find help & contact O2 

[Kornsteven]

Hi yes me trying to activate it involved going into my o2, there is no eSIM showing

[Enlli]

Calling O2 it is then else you call into an O2 store with photo ID

[Kornsteven]

That seems a bit extreme for an eSIM, currently on live chat with an agent, thank you for your help

[Enlli]

They changed it recently due to fraud (so they say) and removed sim swap from.MyO2