Don't Receive Verification Codes

[Ahmet]

I tried adding a new device to my O2 wifi account, but I do not receive any text messages form O2 with the verification code when I enter my number. I tried managing my O2 Wifi Account by signing in My O2, but the "Manage My O2 Wifi Account" link just doesn't work. I cannot even manage my details as I don't receieve any verification codes via text. What should I do? Does anyone else have this problem too? Any help would be appreciated. Thanks.

[MI5 · Accepted solution]

Contact customer services to reset your wifi account for you http://www.o2.co.uk/contactus

[Marjo]

Hey @Ahmet, welcome to our forum. Did you manage to speak with Customer Service about this as suggested above? Let us know how you're getting on.

[Rk]

I can’t received call or make call right now in Birmingham 

[Rk]

????

[Rk]

Please help

[MI5]

Network fault reported.
Check help here https://community.o2.co.uk/t5/Discussions-and-Feedback/O2-Guide-to-Network-Issues/td-p/1158158

[jonsie]

Should be fine now if you reboot your phone.

[WingCommander03]

you've blocked o2 in messasges, goto settings, scroll down to mesagges, goto blocked mesaages, select the 0800 number o2 uses and select edit in the right corner, the touch the number select red unblock mesaage on the right it.

[Nickym]

Omg! Thank you so much.
Been struggling for ages to unblock my phone. Looked in the forum for age and decided to try one last time before contacting o2.
Your solution worked.
Thank you 😊