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Level 1: Joiner
Posts: 1
Registered: ‎09-11-2019
Accepted Solution

Text message appears to the other side with different number

[ Edited ]

Hi

 

I bought a new phone from O2 and using my previous number. When I text the messages my original number is not displaying and O2 new phone number is displaying. How do I set this to ensure my number should be displayed. My number is xxxxxxxxxx but people keep saying they received from different number. This number must have been a new number that I purchased a new phone.

 

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Posts: 114,374
Topics: 569
Solutions: 15,444
Registered: ‎04-04-2012

Re: Text message appears to the other side with different number

@Maung 

Goto settings >phone >my number and change it to your number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,444
Registered: ‎18-02-2016

Re: Text message appears to the other side with different number

Hi @Maung did adjusting your settings resolve this for you? 

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