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Text message appears to the other side with different number

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Maung
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on ‎09-11-2019 06:21 - last edited on ‎09-11-2019 17:15 by Moderator

on ‎09-11-2019 06:21 - last edited on ‎09-11-2019 17:15 by Moderator

Hi

 

I bought a new phone from O2 and using my previous number. When I text the messages my original number is not displaying and O2 new phone number is displaying. How do I set this to ensure my number should be displayed. My number is xxxxxxxxxx but people keep saying they received from different number. This number must have been a new number that I purchased a new phone.

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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MI5
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on ‎09-11-2019 08:43

on ‎09-11-2019 08:43

@Maung 

Goto settings >phone >my number and change it to your number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎09-11-2019 08:43

on ‎09-11-2019 08:43

@Maung 

Goto settings >phone >my number and change it to your number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎11-11-2019 16:10

on ‎11-11-2019 16:10

Hi @Maung did adjusting your settings resolve this for you? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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