Disney +

[Giuseppe-Z]

Hi O2 team, I have activated my extra Disney + but it still showing as to activate yet, I have done several times now, what I should do? Please advise, many thanks in advance.

[Bambino · Accepted solution]

@Giuseppe-Z See if anything here helps: Guide: Adding and removing O2 Extras - O2 Community

If not you'll need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[MI5]

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@Giuseppe-Z wrote:

Hi O2 team, I have activated my extra Disney + but it still showing as to activate yet, I have done several times now, what I should do? Please advise, many thanks in advance.

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It doesn't show as active in your MyO2 until after 28 days but you can still login on the Disney website or app to watch.

[Breanna]

Were you able to access your Disney+ @Giuseppe-Z?

[Giuseppe-Z]

 Hi Breanna,

Yes I'm able to use Disney + it was only I'm my O2 app that say to active it, I did call O2 customer service and they told me is active and they told  me that is ok and could be a problem with the my O2 app  that shows still to be activated but my extra is activated on the O2 system. .