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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Change plan

Hi, I would like to change tarrif and go for a cheaper plan. What are my options? Thanks,

Understanding my payment

Good afternoon I was due to renew my contract in May 2022 I have not upgraded. However, when my contract expired the payments did not lower and I was still paying £60.12.Please can you see if I have been overcharged as surely I should only be paying ...

Payment issue

Just now I paid amount of 30 GB from my visa from my visa debit to order a phone.. amount has been debited but order didn't placed

Resolved! Cancel Sim

Can you please cancel my sim I had already requested on phone to be cancelled it’s the newly ordered one ms-going to [Removed]

Resolved! Contract renewal

I want to know when my contract is due for renewal

SIM card not on phone - excessively high phone bill

I haven’t had my SIM card in my phone since January 2023, yes my phone bill is somehow £165? Please explain?? How can I be charged when I’m not even using my phone while abroad?? I was also charged £135 in January even though I was using a HK SIM car...

Resolved! Logging on in the My O2 app

I can log in on the website perfectly fine but when I try to log on in the app it tells me to wait 48 hours because I am a new user. It has been more than 48 hours and it still pops up with the same message. Any idea how to fix this?

Resolved! "We're Working on it" - error

Whenever I try to access My O2 via the website or app, it always gives an error, on the app it says "we're making some improvements to the app." been with O2 for around 2 weeks now and not been able to actually use the app whatsoever, is anyone else ...

Resolved! Contract

Could you let me know when my contract expires?

Resolved! O2 open

Can I change the email associated with o2 open? I entered the wrong email address when signing up and I can't access the emails for verification

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