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Disney+ charging

Steffhunt
Level 1: Joiner
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I took out the 6 month Disney extra but I’ve just been charged via Disney+ and there is no credit on my bill even though the extra has been activated. How is it supposed to work?
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MI5
Level 94: Supreme
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@Steffhunt 

If you signed up via your extras in your MyO2, the discount should come off your bill each month. 

You'll need to call customer service to check Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151776 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@Steffhunt 

If you signed up via your extras in your MyO2, the discount should come off your bill each month. 

You'll need to call customer service to check Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
352 Views