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Disney+ Not linked.

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J_Ing
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‎06-07-2021 20:34 - edited ‎06-07-2021 20:43

‎06-07-2021 20:34 - edited ‎06-07-2021 20:43

My 02 states that my disney plus will run out on 3/12/21.

 

Screenshot 20**Personal info** at 20.33.06.png

 

In my Disney+ Account it states that the O2 subscription has ended. How can i relink the two?

 

 

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MI5
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on ‎06-07-2021 20:48

on ‎06-07-2021 20:48

I'd guess the Disney site has only logged 6 months free @J_Ing 

You'll need to call customer service to see what they suggest.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎06-07-2021 20:38

on ‎06-07-2021 20:38

@J_Ing 

When did you activate Disney+ ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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J_Ing
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‎06-07-2021 20:42 - edited ‎06-07-2021 20:45

‎06-07-2021 20:42 - edited ‎06-07-2021 20:45

03 December 2020 (12 Months free) 

 

 

I must add it was linked in the past, i activated it the day i took out my new contract.

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MI5
Level 94: Supreme
In response to J_Ing
  • 151776 Posts
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Registered:

on ‎06-07-2021 20:48

on ‎06-07-2021 20:48

I'd guess the Disney site has only logged 6 months free @J_Ing 

You'll need to call customer service to see what they suggest.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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