Solved: Device Upgrade

Emilycraft · ‎08-01-2023

Hi there, I’m interested in getting a new phone and just wondered how to find out if I qualify for an early upgrade please? I would like to part exchange my mobile for something newer however I’m I’m still in contract for current device

jonsie · ‎08-01-2023

Easiest way to check is to sign into My O2

There will be a message in red at the top giving you the option to upgrade now if you are eligible

Or failing that reach out to O2 on social media using the links below this message

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎08-01-2023

Easiest way to check is to sign into My O2

There will be a message in red at the top giving you the option to upgrade now if you are eligible

Or failing that reach out to O2 on social media using the links below this message

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎08-01-2023

@Emilycraft

If on refresh you can pay off your current device and upgrade whenever you want.

Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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