Data not working

[Pola]

Suddenly it doesn’t work and we’ve paid fully

[Pola]

I took the advice such as restart the phone or the settings, there’s no service

[Cleoriff · Accepted solution]

@Pola 

Have you exceeded your data allowance?

If not then you need to call O2. All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call.