Uk based, currently in Latvia but cannot make calls or receive

[Gerry3]

Uk based but in Latvia. Before leaving uk o2 assured me I would have no problems but now i'm here cannot make or receive calls

[MI5]

@Gerry3 

Try manually searching for a different network.

Rebooting your phone may also help.

If not, it may be a roaming restriction that O2 need to remove.

[madasaf1sh]

@Gerry3

It could be a local connectivity issue.

Are you able to connect to one of the Latvian networks? And can you use mobile data?

It is always useful to step down the connection from 5G (if you have a 5G handset) to 4G or 3G and manually selecting one of the local networks

[Cleoriff]

Hi @Gerry3 

How long have you been in Latvia? If longer than 63 days then O2 may have restricted your usage.

https://www.o2.co.uk/roamfairuse 

If you have only just arrived in Latvia, then you may have a roaming bar on your account.

You need to get in touch with O2.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

Use Skype to call if you are unable to use your phone

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call.