cancel
Showing results for 
Search instead for 
Did you mean: 

Data Usage

s_kingdom
Level 2: Apprentice
  • 49 Posts
  • 13 Topics
  • 0 Solutions
Registered:

I am unable to view my data usage online or on the app.  Does anyone know if there is a technical problem?

Message 1 of 27
12,588 Views
26 REPLIES 26

Cleoriff
  • 122362 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Yesterday's outage probably affected some accounts....

Veritas Numquam Perit

Girl in a jacket
Message 11 of 27
4,558 Views

Grumpy
  • 13 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have 0MB left of 0 KB and only 2 days after reset grin

Message 12 of 27
4,521 Views

s_kingdom
Level 2: Apprentice
  • 49 Posts
  • 13 Topics
  • 0 Solutions
Registered:
I have the same problem and as yet, no solution.
Message 13 of 27
4,517 Views

CHATT
  • 4 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Yeah, had the problem since this morning, 0MB of 0gb. Though I'm still getting online with no problems!

David.

Message 14 of 27
4,496 Views

CHATT
Level 1: Joiner
  • 4 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I'm told that the technical team is working on the problem, and everything will be back to normal "soon" 

Message 15 of 27
4,476 Views

Puddycat
Level 1: Joiner
  • 6 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I'm having the same problem, plus the app intermittently says I have unlimited calls (I have 1000 mins). I did online chat with O2 this morning and they said there had been no issues like this. After 40 mins of conversation it remained unresolved, and they said it would be logged & I would be informed of the outcome within 5 working days!! neutral

Message 16 of 27
4,469 Views

jonsie
Level 94: Supreme
  • 92917 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

That's a standard response to be honest from live chat. The fact they say there have been no other reported problems speaks volumes. Always best to call.

Message 17 of 27
4,465 Views

s_kingdom
Level 2: Apprentice
  • 49 Posts
  • 13 Topics
  • 0 Solutions
Registered:
I have called and they said there is a problem as they were unable to retrieve my data usage.
Message 18 of 27
4,455 Views

jonsie
Level 94: Supreme
  • 92917 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Yes, that's why calling is better. There is a problem affecting some users, myself included, something which live chat denied to one community member we know about and heaven knows how many others.

Message 19 of 27
4,449 Views

CHATT
Level 1: Joiner
  • 4 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I don't have any problems with my phone, that seems to be showing usage as normal. I'm also connected via a mobile hotspot to my laptop and the 02 website is still showing 0 usage, though still working normally as far as internet access is concerned. Strange, tho' I'm inclined to leave things alone and see what happens

Message 20 of 27
4,428 Views