Data Usage

[s_kingdom]

I am unable to view my data usage online or on the app.  Does anyone know if there is a technical problem?

[Cleoriff]

Yesterday's outage probably affected some accounts....

[Grumpy]

I have 0MB left of 0 KB and only 2 days after reset

[s_kingdom]

I have the same problem and as yet, no solution.

[CHATT]

Yeah, had the problem since this morning, 0MB of 0gb. Though I'm still getting online with no problems!

David.

[CHATT]

I'm told that the technical team is working on the problem, and everything will be back to normal "soon" 

[Puddycat]

I'm having the same problem, plus the app intermittently says I have unlimited calls (I have 1000 mins). I did online chat with O2 this morning and they said there had been no issues like this. After 40 mins of conversation it remained unresolved, and they said it would be logged & I would be informed of the outcome within 5 working days!! 

[jonsie]

That's a standard response to be honest from live chat. The fact they say there have been no other reported problems speaks volumes. Always best to call.

[s_kingdom]

I have called and they said there is a problem as they were unable to retrieve my data usage.

[jonsie]

Yes, that's why calling is better. There is a problem affecting some users, myself included, something which live chat denied to one community member we know about and heaven knows how many others.

[CHATT]

I don't have any problems with my phone, that seems to be showing usage as normal. I'm also connected via a mobile hotspot to my laptop and the 02 website is still showing 0 usage, though still working normally as far as internet access is concerned. Strange, tho' I'm inclined to leave things alone and see what happens