Solved: Re: Customer service email address

Rhi1 · ‎16-03-2023

Has anyone got customer services email address as I need to send an attachment regarding my addresses with O2 on my credit file. Chat through the app or website doesn't give an option and I can't find an email address anywhere. I have sent a message through FB but no reply

MI5 · ‎16-03-2023

@Rhi1

Contact numbers here Guide: How to find help & contact O2

The email address is creditfilereferrals@telefonica.com
Or you can write or fax them:
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-03-2023

@Rhi1

Contact numbers here Guide: How to find help & contact O2

The email address is creditfilereferrals@telefonica.com
Or you can write or fax them:
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Rhi1 · ‎16-03-2023

Thank you 😊 I'll give it a go

02honest · ‎08-07-2023

I also can not find an email address to email, I find it ridiculous, I cancelled my account months ago - they told me all taken care of but then i discover i have been paying for the last few months anyway and no one to email to rectify - phone call didnt work ast time, was told cancelled and not cancelled..

Cleoriff · ‎08-07-2023

@02honest

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

gmarkj · ‎10-07-2023

See also Guide: Cancelling Your Contract

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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