cancel
Showing results for 
Search instead for 
Did you mean: 

Contacting to cancel Sim.

cheesecake
Level 1: Joiner
  • 15 Posts
  • 7 Topics
  • 0 Solutions
Registered:

Been trying for nearly 24 hours to contact customer services, 202 doesn't work from my phone, I don't have a landline and they wont discuss a cancellation online.

 

Any ideas. 

Message 1 of 7
357 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 149823 Posts
  • 641 Topics
  • 28527 Solutions
Registered:

@cheesecake 

Guide: Cancelling Your Contract 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
353 Views

cheesecake
Level 1: Joiner
  • 15 Posts
  • 7 Topics
  • 0 Solutions
Registered:

Thanks. Already read those, just suggests Pac or stac codes, none of which I want. I want to terminate completely.

Message 3 of 7
346 Views

MI5
Level 94: Supreme
  • 149823 Posts
  • 641 Topics
  • 28527 Solutions
Registered:

@cheesecake 

Every single way you can contact O2 is in the guide I posted above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 7
344 Views

Bambino
Level 85: Esteemed
  • 24039 Posts
  • 1048 Topics
  • 3774 Solutions
Registered:

@cheesecake If you have no landline you can download Skype: Guide: A Guide to Skype to call O2 for free on 0800 032 1402 or 0800 902 0217 (Payment Management)
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 5 of 7
335 Views

Oxonian
Level 35: Originator
  • 9587 Posts
  • 230 Topics
  • 27 Solutions
Registered:

If you cannot reach O2 @cheesecake, a workaround might be to request a PAC code and move you number to a PAYG SIM on another network ; and then just let the new PAYG SIM die ! 👍 

Message 6 of 7
255 Views

MI5
Level 94: Supreme
  • 149823 Posts
  • 641 Topics
  • 28527 Solutions
Registered:

Included in the guide I posted above is this link to cancel when not using the pac/stac route.

the old guide on cancellation

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 7
251 Views