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Level 1: Joiner
Posts: 1
Registered: ‎28-05-2013

Connecting two accounts

I have an 02 PAYG account and recently got my wife one.  about 5 days ago I tried to join the two accounts by using the "bring in other products" but wy wifes is still yet to show up on the App OR the web portal.

 

Live chat couldnt help and the girl I spoke with at 02 was helpful, but said to wait until after christmas as it takes a while to move accross - I find this a little hard to believe!

 

Has anyone else experienced this?

 

Thanks

Posts: 83,955
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: Connecting two accounts

No, it should appear immediately.
Did it ask you to login to the other account when you tried to import it?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Community Manager
Posts: 3,291
Registered: ‎18-04-2018

Re: Connecting two accounts

Hi @Paul2, I was wondering how you were getting on with this since you last posted? Any progress?

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