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Chat facility

Melnovan
Level 1: Joiner
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on ‎07-01-2021 08:50

on ‎07-01-2021 08:50

Is the online chat facility down today? The Start chat box is just greyed out.

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MeganBodin
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on ‎07-01-2021 08:56

on ‎07-01-2021 08:56

I have paid my late bill and you still have returned my minutes or texts messages and it’s been over 24 hours.

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MI5
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on ‎07-01-2021 08:58

on ‎07-01-2021 08:58

@Melnovan 

Chat resource is limited due to Covid working restrictions.

Is there anything we can help with?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Jordan1991
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on ‎07-01-2021 09:32

on ‎07-01-2021 09:32

I still haven't received my order
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gmarkj
Level 67: Unsung hero
In response to MeganBodin
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on ‎07-01-2021 11:50

on ‎07-01-2021 11:50

You will need to call customer services @MeganBodin to get your services back on.
There are a number of ways to contact them, including an 0800 number you can call using Skype in the link below:
https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/m-p/1303464/hig

What did you order @Jordan1991? Have you had an email saying your order has been despatched?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Melnovan
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In response to MI5
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on ‎07-01-2021 12:42

on ‎07-01-2021 12:42

Just trying to get VAT invoices for some of my bills in 2020.  Can I do this without having to speak to someone?

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gmarkj
Level 67: Unsung hero
In response to Melnovan
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on ‎07-01-2021 12:49

on ‎07-01-2021 12:49

I think you will need to call someone @Melnovan...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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