Cannot log in after porting to O2

[jimgironde]

Hello, I am a Virgin Media customer who has upgraded to Volt and now have an O2 SIM and have ported my Virgin mobile across.

I received the O2 SIM with a new number which would only be temporary until my Virgin number transferred.

I set up an O2 account and downloaded the App, set up log in and password details and got full access with both my laptop and the APP with the phone number listed as the temporary number.

My Virgin number transferred without a hitch and the Sim manager recognises the correct number.

However, when I try to log in, either via laptop or App there is a problem.

It recognises the log in and password details because it says "hi Jim", but when I try to go to my account i get "it looks like somethings gone wrong page".

I thought this was a temporary O2 problem but it has been like it for 4 days.

Has anybody got any suggestions please?

[MI5 · Accepted solution]

@jimgironde 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[jimgironde]

Thanks for that quick reply.

Sorry, I was used to the Virgin forums that had "forum team" members who would PM you and sort things behind the scenes!

I guess as I am not used to O2 I didnt know whether I was doing something silly. Maybe expecting somebody to say that the system doesnt recognise a change of number i.e., I would need to close the account and open another one, but reluctant to do that without expert advice!

[Enlli]

The Virgin Forum used to be like this but all the regular contributers have left. (I won't go into reasons)