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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Scam text messages?

I've now twice received a text message purporting to be from O2 saying they couldn't process my bill and I need to go online to enter my bank details. The link looks legit, but I get the text message a full week *before* my bill is due. I'm pretty su...

Resolved! paying final bill

i recently left o2 after 20 odd years, they told me that they would take the final payment out of my bank which they haven't done. Got a nasty enforcement & termination notice from them. I have been trying to pay them the £10 I owe but my account has...

Resolved! Phone number

What is the phone number

Resolved! Worried I may have missed delivery

I ordered a new phone last night on my old phone coz the charging port had broken and it was about to die. They said delivery today but i'm worried i may have missed it as I had to nip out briefly early this morn. Didn't think it would be out for del...

Resolved! New phone contract not as agreed

I have agreed for an additional phone for my daughter package by phone & emails of contract received are far more expensive Called again & was on hold for 25mins only for the helpdesk to end call while i was talking

My 02

Just over 12 months ago changed from pay as you go to monthly contract,have been with 02 for years,when try to log in to 02 keeps saying have no products or information so all my information from before has disappeared,but then sends text with code s...

Resolved! sim sent to wrong address

sim sent to worng house number

Resolved! Payment

Hello, it’s says here on the app that the plan has been paid but nomoney come from my account, my question is if you guys are taking the money that I have to secure the phone

Resolved! Share deta

How do I share my data

Resolved! Limits in Australia

I have 02 travel inclusive zone bt on.. what are my limits in terms of data and text /minutes in Australia?

O2

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