My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 13439 Views
  • 1 replies
  • 1 kudos

Resolved! Changing billing address

I’m trying to change my address on the o2 app and it’s not letting me anyone can help?

Steph2 by Level 1: Joiner
  • 13641 Views
  • 4 replies
  • 0 kudos

Resolved! Leaving O2 - Refresh - All Kit Paid Off

I have a phone and a watch - I have paid them both off, so no debt/loan on either of them. Can I now leave without 30 days notice, or do I have to give 30 days? The chat operator said I could leave now - no notice, but that seems a little odd as all ...

AdmaG by Level 1: Joiner
  • 471 Views
  • 1 replies
  • 0 kudos

Resolved! How to add aniPad to My O2

How do you add an iPad to My 02. I have the mobile number for it but obviously can't receive a text with a code

BW7CC by Level 1: Joiner
  • 356 Views
  • 1 replies
  • 0 kudos

Resolved! Phone contract

Hi, I currently have a contract at £35.00 a month. You have a SIM only deal for 50GB and unltd texts and unltd calls for £12.00 a month. How do I switch to this?

LisaMR by Level 1: Joiner
  • 376 Views
  • 1 replies
  • 0 kudos

Account

Problem with my account

Damianoo by Level 1: Joiner
  • 403 Views
  • 2 replies
  • 0 kudos

Resolved! I want to port my number to o2

I have received my new O2 Sim and I'd like to port my old number to o2

Seun by Level 1: Joiner
  • 469 Views
  • 1 replies
  • 0 kudos

Resolved! Cant login

I have an O2 account yet i cannot get access on the app. 

KaySay by Level 1: Joiner
  • 935 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch situation

I originally only had to apply for a 24-month sim contract, but I was suggested to buy an additional apple watch for £6.25 per month. I thought I was paying £6.25 more for a 24-month contract, so I agreed. But after I went back home and looked at the...

Woking by Level 1: Joiner
  • 474 Views
  • 1 replies
  • 0 kudos

Resolved! Delivery

The courier says the device has tried to be delivered but they didn't buzz my door. Can I get it redelivered today or collect it?

sssss by Level 1: Joiner
  • 432 Views
  • 1 replies
  • 0 kudos

Address

Where on earth is my address on my o2 account??!? Can anyone help please? the one on the bill is out of date and I need proof of new one on account - which i had to change over the phone as no online option to do this. Why is the system so terrible t...