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Cannot change tariff

Markoz2021
Level 1: Joiner
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Registered:

Good Morning, I've been waiting until I can change my tariff but its been over a year now and I still cannot change it as no options appear. The options I'm looking for is SIM only and they show as blank.

 

Contract name is: O2 Sim Only Unlimited 30D 6GB

 

The webpage response:

 

No tariffs available
There aren't any tariffs for you to change to at the moment. This could be because there aren't any other tariffs suitable for your contract or you may not be able to move to a lower tariff yet.

 

Best Regards, Mark

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MI5
Level 94: Supreme
  • 127060 Posts
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Registered:

@Markoz2021 

You need to go to the upgrade options further down the page rather than a tariff change.

Choose to upgrade then select sim cards and other devices.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 2 of 4
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MI5
Level 94: Supreme
  • 127060 Posts
  • 614 Topics
  • 21921 Solutions
Registered:

@Markoz2021 

You need to go to the upgrade options further down the page rather than a tariff change.

Choose to upgrade then select sim cards and other devices.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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Markoz2021
Level 1: Joiner
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Registered:

Ah brilliant thank you! slight_smile

Message 3 of 4
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MI5
Level 94: Supreme
  • 127060 Posts
  • 614 Topics
  • 21921 Solutions
Registered:

No problem and you're welcome slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
191 Views