My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8044 Views
  • 1 replies
  • 1 kudos

Resolved! Can't send SMS messages without data connection

Strange one here, my mums phone (Moto G8) will not send SMS messages unless her mobile data is activated. I have looked at the settings and nothing seems out of the ordinary and I'm thoroughly stumped on what would cause it to rely on the internet in...

YoungGazz by Level 2: Apprentice
  • 1698 Views
  • 2 replies
  • 0 kudos

Classic Pay as you go

Hi, when I registered with you I supposed to have had the classic pay as you go. However, after logging in to my online account I've noticed you've put me on the £30 bundle. I don't top up £30 a month so I would never have selected that option. I was...

Louise20 by Level 1: Joiner
  • 552 Views
  • 3 replies
  • 0 kudos

Resolved! Why can’t I contact O2

I have an internet phone number which I do not use but am being charged for. Why can’t I contact to cancel?

Up1 by Level 1: Joiner
  • 764 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade sim only deal

Would like best offer of upgrade price

Kaz7 by Level 1: Joiner
  • 437 Views
  • 1 replies
  • 0 kudos

Resolved! O2 account denied

We left O2 after 6 years. O2 has immediately dropped our website login so we're unable to see the final bill. Thanks O2, not very helpful, but that's a large part of why we're leaving.

Anonymous by Not applicable
  • 805 Views
  • 3 replies
  • 0 kudos

logging into my account

I cannot log into my account as O2 no longer recognises my number. They say I don't have an account. However I am still receiving signals and being billed each month. ???? It also means I can't log into chat and I cant find anyone to talk to.

AnnieH1 by Level 1: Joiner
  • 762 Views
  • 3 replies
  • 0 kudos

Resolved! take cap spend off

I would like to take my cap spend off

jade13 by Level 1: Joiner
  • 397 Views
  • 1 replies
  • 0 kudos