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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Watch adult film

I can’t watch the adult film

Resolved! I want to end my contract and get a new phone but I don't know which option is best.

Hi, I didn't really have time to ring about this today so I thought I'd post it on here. It might seem like an obvious answer but it's not clear on 'My O2'. I started a 24 month contract with O2 and I've now gone beyond the 24 months, I want to get a...

Resolved! My O2 account

Hello, I recently bought a new phone and I pay monthly. I kept my old number however I can't log in on my O2 app. It says that it takes up to 48 hrs to set up my account but it has been a week and it's still not working. What should I do? I need to c...

Resolved! Spend cap

I need to lift the spend cap on the device with the number xxxxxxxxxxx. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Activating VOLT benefits on multiple device account

Hi, I am trying to activate my o2 VOLT benefits but I get stuck in a loop of hyperlinks, I click to activate and that takes me to a page where it asks if I'm with both o2 and virgin, underneath it there is a link to log into Myo2 where it asks me to ...

Resolved! PAC numbe

How do I give you my PAC number so you can apply my old number to the new SIM you have just sent me

Resolved! I can’t sign into my o2 app

I can’t sign into my o2 app even with correct password

O2 volt... Ineligible...

I got a thing on my o2 that said if I'm a virgin media and o2 customer I can get volt... But when it did checksit said virgin isn't available in my area.... Well that's funny... I've been with virgin for 6 years... So now I'm missing out over o2 bein...

Resolved! Invoice no

I ordered the Samsung phone, that came with chrome book 4,i need to claim the chrome book. But filling out the form it asks for my invoice no. I don't know it.

Resolved! I can't access My02 after porting my old mobile number

I can no longer log in to My02 since I ported my number from my old provider so can't check my usage or payments etc. And when you look up the help advice it tells you to log into My02. Duh....going round in circles. Can anyone suggest a way round th...

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