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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! keep my old number

hi everyone i have the code to keep my old number, what should i do?

Resolved! Anybody there?

How do you actually get to talk to someone? I am constantly redirected to the same 2 pages back and forth. So frustrating! More so because if they had an issue with me they would be available to talk!

Resolved! PAC code

I need to inform 02 my PAC code to bring my old number with me. The on-line form clearly doesn't work and no-one at 02 ever answers the phone! Any idea?

Resolved! New phone order delay

Ordered phone on 11th Nov. Online shop confirmed they had stock. Email next day no stock. Order tracker still saying no stock after a month !

Resolved! Change my address for Volt

Hello, i’m trying to change my address to match my Virgin Media account but the app and website does not allow me to enter the address manually to match the records Virgin has.at the moment the website says I am not entitled to Volt as Virgin is not ...

Resolved! can I order an additional sim card

Hi I have an 02 account, is there a way I can order another sim card to use in my campervan mobile router so the usage is charged as my phone?

Resolved! IMEI

Screen's broken and I'm unable to retrieve my IMEI, please can this be shared?

Resolved! Spend cap

How do I remove my spend cap

Resolved! Previous Billing Invoices

The options to view previous bills is no longer available. I have wasted several hours trying to find them

Resolved! lost phone

Hello, i'm in Mexico and have lost my phone. I have tried ringing the number but was on hold for over an hour and never got through. I would like to report it lost and have it blocked from making calls or accessing the internet.

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