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Can't add contact number etc.

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Katcho
Level 1: Joiner
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on ‎17-11-2020 21:25

on ‎17-11-2020 21:25

Hi, everytime I try to upgrade or change anything on my account it asks me to update my contact number.. when I add my number, it tells me the number is associated with a different account. It is the same number that is on my account that is my contact number! As I can't "update" it, it means I can't do anything on my account! Can anyone help with this please?! Thank you!
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MI5
Level 94: Supreme
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on ‎17-11-2020 21:34

on ‎17-11-2020 21:34

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144335 Posts
  • 634 Topics
  • 27666 Solutions
Registered:

on ‎17-11-2020 21:34

on ‎17-11-2020 21:34

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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