cancel
Showing results for 
Search instead for 
Did you mean: 

Can not login to my O2

Surfer366
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I had a bill unpaid for a while due to being abroad, my service shut down and access to My O2 app account has been blocked. I have finally managed to pay the delayed bill 5 days ago, through my friend. Right now, I cannot access My O2 app anymore and my mobile service is still shut! However, I can access my account online and it says ‘you have no products to view’. Could this happen if the bill was paid??!!

Message 1 of 3
408 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 150569 Posts
  • 645 Topics
  • 28681 Solutions
Registered:

Hey @Surfer366 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
404 Views

Cleoriff
Level 94: Supreme
  • 126896 Posts
  • 834 Topics
  • 7577 Solutions
Registered:

@Surfer366 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

Veritas Numquam Perit

Girl in a jacket
Message 3 of 3
403 Views