Bought a new phone do I need to tell 02

[Davycrocket]

I have purchased a new Apple iPhone do I need to inform 02 of my new iPhone 12 pro ? .

[Cleoriff · Accepted solution]

@Davycrocket 

No need at all. You can use the sim in any phone.

[MI5]

@Davycrocket 

All you'll need to do is contact O2 for a 5g sim if you wish to connect to 5g services, as your old sim will only be 4g unless it's a recent new one.

[Davycrocket]

How do I order a new sim ?

[MI5]

@Davycrocket 

You can get one from any O2 store or by calling customer services.

Numbers here Guide: Coronavirus Community Help and Support 

How to do a sim swap if ordered through customer services Guide: Sim Swap: a mini guide 2017 update 

[madasaf1sh]

@Davycrocket

Either pop into an o2 store or call customer services on 202 from your mobile or 0344 809 0202

When you get the sim then follow the instructions in the packaging to do a sim swap

[MI5]

If going in store, they will do the sim swap for you.
They will send a text to your phone to confirm it's you, so you need your phone with you.