Bill

[TI2]

I've been charged VAT in my last bill, I don't know why it has beeen charged.

Moreover,i was supposed to get 6 months of free amazon music, but i've been charged for it this month.

I need refund for this,and don't want to use Amazon music as an extra from now on, please sort this our for me.

[jonsie]

Guide: Adding and removing O2 Extras  

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[pgn]

Everyone pays VAT - it is possible your bill format has changed due to the move to VMO2's new 360 billing system. Follow advice given above to check, as nobody here can see into your account. @TI2 - good luck!