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Beckiegibson123 · ‎12-11-2024

Hi

i made an order. Paid £20 upfront but not heard if I have been accepted on credit check?

pls can I have an update as you have taken the money out my account?

R Gibson

MI5 · ‎12-11-2024

No money is taken until you are accepted.

Until then, it is held by your bank as pending. If you don't get accepted, your bank will return your money to your account in a few days time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎12-11-2024

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

Click Here For Social Media Support Links VirginmediaO2

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎12-11-2024

@Beckiegibson123

No money is taken until you are accepted.

Until then, it is held by your bank as pending. If you don't get accepted, your bank will return your money to your account in a few days time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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