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Apple watch series 5 Cellular

zachr98
Level 1: Joiner
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Hi, i am wondering if anyone can help?

i have recently just bought an apple watch series 5 with the cellular option. The watch arrived today and as i was setting it up i obviously got the option to set it up with the cellular option, which i oppted to do straight away. i have now been trying this for 3 hours now and i am still being told to call 202 and use reference code 37, however, when i calll 202 i am told that if it isnt to do with theft or fraud then to refer to online. after scouring the online forums i am yet to find anything that has worked. Please if anyone knows how to fix this let me know!

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MI5
Level 94: Supreme
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You need to keep trying to call
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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zachr98
Level 1: Joiner
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i just used one of the numbers that you provided and i got told that as my enquiery isnt urgent i have to look online. Do you know if there is any other way to resolve this problem?

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MI5
Level 94: Supreme
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No, sorry.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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