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Accsesing account problems

Ghostbiker
Level 1: Joiner
  • 1 Posts
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Registered:

I have been with O2 for years, but have never realy needed to accses my account.

i know i set it up ages ago abut if i log in via website using email and password it shows my 02 with no phone details.

if i log in via mobile number and a 6 diget pass code sent to me i get to see my details but if i click on stuff it then asks for account pasword and takes me back to an empty my o2

 

i know contract ends soonish and i was looking at a new contract but although it says (on the phone number way) i have renewing offers, if i click it says i dont have renew offers.

 

sorry if the post is confusing but i am just going round in circles right now going nowhere

 

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MI5
Level 94: Supreme
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Registered:

@Ghostbiker 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123852 Posts
  • 611 Topics
  • 20048 Solutions
Registered:

@Ghostbiker 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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