Solved: Account email address

Hg · ‎30-07-2020

My 02 is set to my work email and I’m leaving. How do I change this to my personal one?!? Please help.. tomorrow is my last day TIA

MI5 · ‎30-07-2020

@Hg

Login to your MyO2 and change your user name which is your email address.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎30-07-2020

@Hg

Login to your MyO2 and change your user name which is your email address.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎31-07-2020

Were you able to change your email address without any issues @Hg?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Gee53 · ‎09-12-2020

Hi, I am looking for help with this too. I changed my user name to my new (gmail) email address about 18mths ago yet O2 still send ALL of my correspondence to a long redundant Tiscali account.

There does not appear to be any way to update and all O2 help just sends me around an eternal loop.

Help please!

MI5 · ‎10-12-2020

@O2Lisa may be able to help with this @Gee53

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Lisa · ‎10-12-2020

Morning, thanks for the tag @MI5.

I'll message you privately @Gee53 so we can get this sorted for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

Gee53 · ‎10-12-2020

Thanks to @O2Lisa all sorted now

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