4g?

[E51S3]

To whom it may concern,

I signed up to a tariff the same time as my partner. We both pay the same amount per month. I have recently realised that she has a 4g signal and I only get a H+ if I am lucky.  Would it be possible for you to make it that my phone can receive a 4g signal please.

Thanks

Shaun 

[pgn]

Does the problem move to the other phone if you swap the SIM cards around, @E51S3?

Some tips here: Guide: How can I sort out my network issues? 

Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it 

[MI5]

@E51S3 

4g is an option that needs to be selected on your account by O2.

Contact O2 to see if it is enabled.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)