My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8455 Views
  • 1 replies
  • 1 kudos

Resolved! Upgrade enquiry

I was just wondering if there was a way I could upgrade and not pay the remainder of my plan in full but monthly with a new plan? I’ve been with o2 for years.

Hannahm by Level 1: Joiner
  • 586 Views
  • 2 replies
  • 0 kudos

Resolved! Bill

I’m wanting to download a copy of my recent bill, however when I tried to login into my O2, it claims it’s not ready but there is an account associated with the phone number.

Syx by Level 1: Joiner
  • 379 Views
  • 1 replies
  • 0 kudos

Resolved! O2 app

Hi, I have not been able to log into the app for so long now. Almost a year or over! It just says there’s a problem and I should contact o2. I have reset the password multiple times but to no avail. Please can this be sorted. thanks, Keeley Sefton

ks6 by Level 1: Joiner
  • 284 Views
  • 1 replies
  • 0 kudos

Resolved! Transfer of old mobile number

I have been trying for the last 5 or 6 days to get my old mobile number(xxxxxxxxxx) reinstated on my phone. I have recently upgraded, and was given a new SIM, with a new number (xxxxxxxxxxx). I want the new number removed, and replaced with the old n...

Resolved! Access to my account

I am unable to access my account tried several times more than just today. Message says it is not set up. Just changed my password and still not getting in to O2

EveCraig by Level 1: Joiner
  • 278 Views
  • 1 replies
  • 0 kudos

i data

I am not familiar with terms on the invoices etc. but I appear, for the first time ever, to have exceeded my allowance. I have not travelled abroad in August but have some hefty looking idata.o2.co.uk items on my bill and I dont understand what those...

DavidFTW by Level 1: Joiner
  • 1136 Views
  • 4 replies
  • 0 kudos

Contract

I am currently paying £32 p/month for my O2 mobile. I am now out of contract and would like a cheaper plan.I have 3 other phones registered with Virgin mobile for £7 per month (50gb, unlimited calls/texts). I would like a plan like this please.

RKing52 by Level 1: Joiner
  • 338 Views
  • 1 replies
  • 0 kudos

Resolved! Airtime plan bill

Hi, Can you please explain to me why I have been charged £63.00 from my airtime bill for the last month? Regards,Michael.