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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1511 Views
  • 1 replies
  • 1 kudos

Resolved! My o2

Hi. I had to change my mobile number due to nuisance calls, and that old number was registered through my email address on my o2 app so I could view my data package. Now I've had to put a new SIM card in my phone, but my o2 app is still showing my ol...

stigglad by Level 1: Joiner
  • 372 Views
  • 2 replies
  • 0 kudos

Resolved! I havw to reset my password every time I log into my o2

Hi all, I'm not sure why but literally every time I try to login, I get the message "sorry but this information doesn't match our records" so I have to click I've forgotten my password and reset it. I know I'm not typing the password incorrectly. I h...

Resolved! My O2 App

I have recently downloaded the update to My O2 app which doesn't work. I keep getting a message stating We're working on it. Would this be because of the network issues?.

j2 by Level 1: Joiner
  • 565 Views
  • 4 replies
  • 0 kudos

Resolved! PHONE USE ABROAD

How can I tell if my sim only contract allows me the Inclusive option when travelling in USA?

JEANCOM by Level 1: Joiner
  • 701 Views
  • 5 replies
  • 0 kudos

Resolved! Data

On my O2 app it’s states that I have 18G of data left but I just got a text stating that 80% of my 30G has been used it which means I only have 6G left. Why is this?

Demari by Level 1: Joiner
  • 533 Views
  • 3 replies
  • 0 kudos

Resolved! My O2 App pin always expiring.

I need to set a new pin and reactivate fingerprint lock for the app every few days because the "Pin has expired".Is this normal behaviour for the app?- Relatively new O2 user

YoungGazz by Level 2: Apprentice
  • 3053 Views
  • 12 replies
  • 0 kudos

Resolved! Downloading Previous Bills

Can anyone help....?? Trying to download a previous bill and receive this message;"EBPP_1012: The userid xxxxx is not allowed to look at any phone bills."

PeterHarg by Level 1: Joiner
  • 509 Views
  • 3 replies
  • 0 kudos

bill download

My O2 wont download my latest bill just gives a "dash error"

acsc by Level 1: Joiner
  • 578 Views
  • 5 replies
  • 0 kudos

Resolved! PAC

I need to request a PAC