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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Need help

I am unable to log in to my02 account

Mobile phone costs from France

Please tell me the costs of using my mobile phone to phone from France (Paris) to England (York)

Resolved! My app

My app isn’t working I’ve been on the phone and they try n change my password and a don’t think that’s the problem I know my log ins it’s just not letting me long in and saying it would take up to 48 hours and it said that for about a full week now

Resolved! Can't log in to my O2 app

Hi, I can't log in to my O2 app. It says something went wrong as asks me to contact O2.

Wrong charge?

I have noticed that O2 has been charging me £7, but I have double check the contract , it should be £6. Are we having same understanding?

Resolved! can I change data usage tariff

Can I reduce data tarif

Virtual Assistant

How do you contact the virtual assistant? the system seems very opaque

Resolved! Please cancel disney+

Your instructions on how to cancel do not match my settings. Please cancel in September so I do not pay £7.99

Resolved! Use data from a family member

Hello, There are 3 Phones on my account and one has 200GB data which are not going to be used every month. How can I access or have them transferred to my phone number as I am running out of data this month.I cant use Hot spots as I am abroad and not...

Resolved! travel to USA

I am travelling to USA in October. Will my data be free?

O2

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