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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
  • 6 kudos

O2 IVR system

Hello, I like IVR systems and I want to know if anyone knows The provider O2 use for their customer service number, I specifically like the two rising tones when someone connects and how advanced the system is, does anyone know what the name of the s...

olivfry by Level 1: Joiner
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O2 VoLTE: locating any customer with a phone call

This, whilst incredibly technical, was very interesting..."Any O2 customer can be trivially located by an attacker with even a basic understanding of mobile networking.""...every O2 device that is making a phone call on IMS (4G Calling / WiFi Calling...

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pgn by Level 78: King of Kings
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  • 8 replies
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Found out im not getting calls or txts on 12 june

2025 and 02 are joke. Found out im not getting calls or txts on 12 june. Rang up told try clearing network. That didnt work. Went to o2 shop in huddersfield. But as i dont have driving licence or passport didnt want to know. Rang up again told doing ...

Dw9 by Level 1: Joiner
  • 169 Views
  • 2 replies
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Nintendo Switch 2

Anyone ordered a Switch 2 (just console or the game bundle) from O2 on monthly payments? Just interested to know what your order tracking in your MyO2 has to say?

Benlfc by Level 9: Fired up
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Why is 5G not available on PAYG?

As per the title, I know it isn't offered on PAYG, but I want to know why. After all, the other provider give it on PAYG.It was rolled out six years ago, they didn't do this when 3G became 4G.Does anyone know if it will be made available or do I need...

Proof of usage certificate

I have contacted 02 4 times by phone and called into the store today to try get a proof of usage certificate. I first contacted on Friday 29th of may gave all my details and was told 3 to 5 day I would receive it . Rang again the following Saturday a...

Ryan41 by Level 1: Joiner
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  • 2 replies
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DHL are useless. I wish O2 would choose someone else.

I ordered a portable speaker from o2 and it didn’t come on the day scheduled and has now been delivered to an entirely different address in another town all together. Appalling from DHL and o2 need to seriously choose another company. Has anyone else...

Guy85 by Level 1: Joiner
  • 360 Views
  • 5 replies
  • 0 kudos