Discussions & Feedback
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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 28509 Views
  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29074 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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Positive Feedback for Lavina

I was just on the phone with Lavina discussing an E-code issue. She was so helpful and lovely. I accidentally cut her off while she was wishing me a merry Christmas and I feel so bad. I unfortunately don’t have any information about her other than he...

Tuul by Level 1: Joiner
  • 268 Views
  • 2 replies
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text failed

hi with this new BT Kcom network being installed everywhere is this affecting my signal, they have put a new pole outside my house which originally was effecting my virgin internet and now its effecting my my mobile phone, i keep getting message send...

kitty3 by Level 1: Joiner
  • 245 Views
  • 2 replies
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Scam

I was charged £5.54 for ‘receiving’ and then ‘making’ a 12 second call to an unknown number 09037240111. How can this be? Is it worth complaining to O2 and demanding a refund? Thanks.

Sigo by Level 1: Joiner
  • 258 Views
  • 1 replies
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Data not working on my contract

I have no data from April till December because of an issue from O2 side that was fixed only after a smart guy from tech team ask me for the four digits on the sim , after months of calling O2 and visiting the local O2 shop .I have asked this month f...

Most recent conversations

Even the bloody Community selection doesn’t work correctly, I have chosen most recent and THAT doesn’t work. This company are a bunch of cowboys!!

Shocking

Placed an order for children’s Christmas present as told delivery to store 23rd December. Not heard anything so went into store to be told nothing in and now not due to at least the 27th. Staff member then told me I should have ordered earlier. There...

Me82 by Level 1: Joiner
  • 312 Views
  • 2 replies
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Very Frustrated

Purchased an S23 Ultra in early Oct 2023 and upgraded to a new monthly contract from a sim only. Also wanted the Ear buds but - guess what - no code/email/offer sent to me etc. I have called on a number of occasions - every time I was told - no probl...