General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Problem with delivery/upgrade ? Read it !

Hi. I ordered new phone on 29 november. It was upgrade. On monday i took day off to go to shop to collect device - as i supposed to do. There wasnt delivery - i did get at monday 16:20 text message that delivery coming tuesday to shop. I took second ...

O2 Is The horriblest network in the UK!

O2 is the worst network in this country! The constant call dropouts and bad line quality are beyond frustrating. It’s impossible to have a proper conversation without the call breaking up, the line being muffled, or disconnecting altogether. Whether ...

Incorrect credit file entry vs O2 vs Mortgage

I am a first time buyer and in the process of applying for a mortgage via a broker. I was asked today to provide my credit file/report which was done and it showed all the information Experian, Equifax and Transunion have for me.It was brought to my ...

O2 SIM Only Deals: Get 30GB Data For £7.99 & 50GB Data For £10 Per Month

For information only :- O2 SIM Only Deals: 30GB Data For £7.99 & 50GB Data For £10pmhttps://kenstechtips.com/index.php/o2-sim-only-deals

Three UK and Virgin Media O2 Partner to Launch RCS Business Messaging

Three UK and Virgin Media O2 Partner to Launch RCS Business Messaging - ISPreview UKhttps://www.ispreview.co.uk/index.php/2025/01/three-uk-and-virgin-media-o2-partner-to-launch-rcs-business-messaging.html

Recommend a Friend

Very surprised to find there is no option or reward for bring a new customer over to 02. Even more surprised that the concept was not understood by the chat person!

Can't pay final bill.

Hi,So I was given a final bill to pay, however I don't see any way to pay it.Here is the message I get:"You still haven't paid your final bill of £5.44. Please pay now through My O2, or by calling 2729 (free from your O2 mobile) or 0800 902 0217 from...

No internet

Hi all Yesterday I lost all internet access on my old S9, I'm using it as a hotspot with a Giffgaff SIM. So I took that SIM out and put it in my S20 which is unlocked. Still no internet access. Took my 02 SIM placed it in S9 but no internet, so put 0...

Fraud team

I tried over and over again to put through an order online to upgrade the device I have. It would let me all the way through to the device upfront payment screen but when I tried to make the upfront payment I kept getting an error message. I tried wi...

I have just wasted 6 hours of my life dealing with the worst customer service i have ever experience

These guys manage to make Vodafone look good and they are Pathetic Honestly the indian call centre is not fit for purpose. All i wanted was to set up the O2 app and register a payg sim, Sadly thids is beyond the cspsbility of the people they employ. ...