General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

o2 customer service

i have genuinely never witnessed a business that has worse customer service than o2. if anyone thinks about joining, i would be highly against the idea as they just like to take your money for services to don’t even use and then ignore you after. the...

URGENT - Mobile Phone Delivery Chaos

Hello, My husband started to buy me a new mobile phone on Friday 9 February 2024. We still have not yet received it more than a week later, though we are now paying for it. The outer door bell to our block of flats is not working, and we see no way t...

Spam calls

One of my mobiles is receiving a ridiculous number of spam calls every day. I have silencing all calls from numbers that aren’t contacts, but this blocks genuine calls as well. I also block every number that calls, but it’s a different number every t...

Log in

I log in it then tells me to log in?I cant access anything online or on the app.Whatever I do sends me in a circle.I wish I'd never joined.It's because of Virgin,my account and my wife's account are mixed together. Her name on account but my name on ...

Terrible 5G Connection, Customer Support Garbage - AVOID!

Hi After initially signing a new contract that was satisfactory for a few months, I upgraded to an unlimited 5G data plan. However, I experienced frequent drops in my 5G connection, resulting in days without internet access. Furthermore, from January...

Samsung Galaxy S24 alternatives

With the Samsung Galaxy S24 variants having been heavily featured in the news of late, this TechRadar article on Android alternatives is worth a glance :- I'm a phone deals expert and these are my top three Samsung Galaxy S24 alternatives | TechRadar...

Oh Dear! VmO2 debt

https://www.standard.co.uk/business/virgin-media-o2-posts-ps3-3-billion-loss-amid-huge-impairment-caused-by-surge-in-debt-costs-b1139525.html

Lifting Bar

Hi All Hoping someone can guide me to a path of sanity.I lost my phone and put a bar on the calls,data etc, insurance has replaced the phone.New sim from store all activated but O2 are telling me it will take 5-10 days to get the barring lifted.Is th...

Linking to phone to laptop

Hi, I have a simple Alcatel phone which does everything I need but rarely use it because I find the tiny touchscreen slow and error prone. I'm a confirmed computer user and except for the odd voice call when the other end will only use voice (BT and ...

How many others have been completely misinformed by a shop worker, when discussing tariff swaps?

Thief: Oh yes sir, we can reduce this bill. Just sign here but come back after 6 months and we’ll swap you off this tariff, as that’s when it doubles in price. Me: Sounds fishy mate. Thief: We do it all the time. 6 months pass …Me: Hi. You told me to...