General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

O2 Travel inclusive zone - still awful

Currently in New York. 3rd time using travel inclusive zone. Still unusable, had to leech off of my friend of Vodafone’s hotspot. Doesn’t work whatsoever, moving to Vodafone when I get back. Recommended to buy a local T-Mobile or att sim by O2 rep as...

Live chat offline

Is live chat offline to everyone or is it just me please? I really need to contact them and can't call them from my phone just now.

Quick thanks to the O2 Community

Firstly thank you for my amazing O2 Surprise in the summer which I found very useful for my holiday Secondly, it's the A1 concert this Saturday which I won tickets for so I can take my friend who was a superfan back in the 90s! It'll be a great prese...

Iphone 11

To Anyone who has upgraded to the iPhone 11 what are your thoughts on it ie batt life and other changes made to the phone .... would you recommend it !!

Resolved! Debit card contantly declined

HelloI am trying to buy some data for my mobile broadband dongle and my debit card has been declined about 7 times.Phoned bank and they see the declines and they say it is O2...was put through to bank fraud department and they say no problems on acco...

O2 recycle

https://www.ispreview.co.uk/index.php/2019/10/o2-uk-hails-recycling-effort-3-million-handsets-saved-from-landfill.html#comment-212595 another read lol

Opensignal 4G coverage report

Opensignal have released their latest network experience report, and it's mixed results for o2.Despite improving on several fronts, they were well behind EE on most scores.Link to the report (and the website I fpund it on):https://5g.co.uk/news/ee-be...

iPhone 5 user? Update now to avoid losing access to key apps (GPS rollover issue)

https://www.expertreviews.co.uk/mobile-phones/1410631/apple-iphone-gps-rollover-update-software GPS firmware requires updating.

Wifi calling Dual sim iPhone 11 pro UK number from outside eurozone

So I have recently bought the dual sim phone and installed my O2 Esim (uk number) and then when I am in Japan I use my Japanese physical sim, I have the settings to have both lines active and use the Japanese sim for mobile data with Data roaming swi...

Interesting read

https://www.vice.com/en_uk/article/3kx4ej/sim-jacking-mobile-phone-fraud